Operations Manager

Nicole Friend

Nicole came to NPC after many years in the education, tech support, and nonprofit fields. In 2022 she helped open the new office for the Energy Engineering and Construction Management Divisions. As NPC’s Operations Manager, she’s ready to tackle whatever needs done to help everyone else be more productive. She helps with onboarding, FOIA requests, proposals, report setup, invoices, HVAC schedules, rebates & incentives, and marketing.

Get to Know Nicole
Q: What’s your favorite project for NPC?
A: Creating an online form & spreadsheet for kicking off new projects.  This was the first time I could contribute something unique and valuable to the company, and it has been well received.  I enjoy looking into processes and finding ways to make them more organized and efficient.  And doing that at a company that offers such diverse services and often customizes projects is a big challenge.

Q: What do you like about the work you do?
A: Each of the project managers has a distinct area of expertise, so I learn new things working with each one.  And I like to learn something new every day.  Energy engineering is my favorite, because I want to understand efficiency & renewable technologies well enough that I can help facilitate a shift for people in my sphere of influence who really don’t know where to start–including friends, business owners, and elected officials.

Q: What do you do in your free time?
A: I have two teen boys who are involved in sports all year so I can often be found at their games.  And I love to travel with my family, especially when I get a chance to explore out-of-the-way places with my husband.

Email: nfriend@npcg.net

Phone: (937) 232-5261